The Québec City Convention Centre is located in a bustling neighborhood, in downtown Québec City.
At the Québec City Convention Centre, our team of solution oriented professionals provides service that’s anything but conventional to help make your event a success. Convention Centre staff work with experienced partners and collaborators to provide a full range of specialized meeting and event services, including event coordination, visitor reception, security, food and beverage, housekeeping, facility maintenance, hall rigging, installation and takedown, technical production, IT and technology, and more! Their goal is simple: to deliver unparalleled service focused on solutions and the success of your event. With a client satisfaction rate of over 90% year after year, you’ll quickly discover that we’re as good as our word.
Housekeeping team
Security
Technical production
Executive Chef Jean-Pierre Cloutier and his passionate kitchen team will devise delicious menus tailored to your event. Just one bite of our refined local cuisine and you’ll forget that this is convention centre fare. As for our buffet dinners, well, you may have to roll a few guests down the aisles.
Looking for A/V solutions to give your event a boost? Want to impress your audience, create an immersive experience, get a response from the crowd, or create inspiring lighting and sound effects? Work with our team of A/V specialists.
Get the word out! With our network of digital signs, you’ll have more touchpoints and more chances to communicate with delegates using words, images, and videos. Our small and giant high-definition screens are strategically placed throughout our meeting rooms, halls, and common areas.
Our Concierge Desk business centre offer practical and flexible services tailored to your needs. At the Québec City Convention Centre, we do things differently and strive to make life a little easier for convention planners. Like a Swiss army knife, the Concierge Desk business centre puts everything you’re looking for at your fingertips.
You’ll find our dedicated team of anything-but-conventional professionals to be a friendly and reassuring presence. If you’d like to add staff to enrich your participants’ experience at the Convention Centre or meet specific needs during your event, just let us know. We have qualified hospitality and security staff at the ready.
The Québec City Convention Centre is recognized by the Canada Border Services Agency (CBSA) as an official customs clearance site. We also work with specialized shipping and customs partners to make the whole process easier for you.
The food at the Québec City Convention Centre is a reflection of the city’s incredibly vibrant food scene. Working with an experienced culinary team, Chef Jean-Pierre Cloutier heads up the biggest kitchen in the region. This state-of-the-art facility can turn out up to 6,000 meals a day—everything from breakfasts to gala dinners, and buffets to box lunches. Our exclusive food and beverage partner, Capital HRS, provides excellent advice to help you select your menus and sort out the logistics of your needs.
Feeding hundreds of refined palates at a time is an inspiring challenge for Chef Cloutier and his team, who have mastered the art of crafting custom menus showcasing the latest and greatest food trends. Have we mentioned our poutine bar? Everyone loves it. The Convention Centre’s passionate food and beverage professionals know how to make local ingredients the star of any show, whether at buffet stations or in sit-down dinners. Want to be sure you’ve made the right choices? Request a tasting to try your menu options before the event.
Start planning the menus for your next event today! Contact Capital HRS’s Head of Sales, at 418-649-5212 or at 1 888 679-4000.
Simplicity, creativity, and authenticity define the culinary style of Jean-Pierre Cloutier, our Chef and a man with a passion for Québec cuisine. His inspiration? Local and seasonal products and exciting flavor combinations. He also enjoys highlighting Québec delicacies, which he introduces—or re-introduces—to guests from near and far. Drawing on years of experience, he researches, re-thinks, and creatively devises on-trend menus to delight the most discriminating palate.
Chef Cloutier nurtured his artistic vocation at Restaurant du Musée national des beaux-arts du Québec, where he was chef/owner for 18 years. Works of art displayed at the museum inspired him to express his “artist’s talent” in the dishes he created. His expertise also led him to serve as a consultant to a number of the city’s restaurants.
Chef Cloutier loves to share his knowledge and use his passion for cooking to benefit the community by getting involved in many organizations and events. The causes he supports are varied, ranging from Société des chefs, cuisiniers et pâtissiers du Québec to Moisson Québec, Fondation Serge Bruyère (an organization spearheaded by École hôtelière de la Capitale), and Québec Exquis. He has also contributed to books such as Cuisinez avec les aliments contre le cancer by Richard Béliveau and Denis Gingras.
Light meals, including sandwiches, soups, and coffees, are available at our snack bar, conveniently located in the foyer on Level 3. Right alongside, you’ll find an inviting lounge with a view of the Saint-Jean-Baptiste district and a relaxing atmosphere that’s great for networking. Most of the food items are prepared from scratch by our exclusive food and beverage partner, Capital HRS. Hours vary depending on the activities at the Centre. A mobile snack bar is also available to provide meal service to visitors and participants directly in their event sector. You’ll be pleased to know that 85% of the snack bar’s throwaway containers are compostable—a detail your participants are sure to appreciate.
Le Lounge is a casual restaurant with an intimate feel that serves light, refined meals prepared by our trusted food and beverage partner, Capital HRS. It’s a great spot for a coffee, a glass of wine, a business meeting, or a night out. Le Lounge can be booked for a meet and greet or a cocktail party of up to 60 people. The entrance is in the public corridor.
We believe in offering food services that are ecofriendly. That’s why our team uses ecofriendly practices in the kitchen and in all our food services:
Do some of your guests have health problems, allergies, or dietary restrictions? Are there vegetarians in the crowd? Our food and beverage partner, Capital HRS, pays special attention to special needs and takes health and safety very seriously. All Capital HRS food staff and managers and the majority of food handlers have received Steritech training in hygiene and food safety. An effective prevention and monitoring system is also in place to avoid any risk of food contamination.
Evening events, galas, and cocktail parties are worry-free events at the Québec City Convention Centre. Our team takes care of everything to ensure guests’ safety and wellbeing. The Convention Centre is Service in Action certified, which means all bar staff are trained to facilitate responsible drinking. And to make sure everyone gets home safely, the Convention Centre partners with TZ Capitale Nationale to offer convention-goers and guests a safe ride home.
The Québec City Convention Centre offers your event attendees the Show your badge program. On presentation of their event badge, they will be able to take advantage of exclusive offers in restaurants, attractions and boutiques in the Québec region. A great benefit to boost attendee satisfaction!
Download the promotional material and use it in your communications (social media, newsletters, websites, etc)
Visit our Show your badge page to see the participating businesses.
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Light and sound can be used in so many different ways to make your content more engaging and create a captivating experience. The Québec City Convention Centre and its partner Encore have the expertise you’re looking for and the presentation and A/V solutions you need: audience response, interactive technology, lighting, mobile apps, presentation management, simultaneous translation, stage management, video projection, and more.
How to use technology to better service sponsorship.
Hybrid events
Our partner Encore, an expert in audiovisual services and event technologies, will be your best ally to organize a hybrid event at the Québec City Convention Centre. In addition to a controlled technical environment thanks to our Internet capacity and reliability, the professional support offered by Encore, combined with a stable broadcasting platform, will allow you to hold a meeting, conference or entire event with confidence.
As the Québec City Convention Centre’s resident A/V services provider, Encore has a flawless understanding of our sophisticated A/V system and safety rules. Plus, with their extensive experience at the Convention Centre, they know how to use every space to your best advantage. Their expert team has access to our facility 24 hours a day, seven days a week, and is intimately familiar with all of the equipment available onsite.
David, Eventive Group
Event organizers who choose to work with Encore receive event-planning app CumulusTM at no extra charge. Worth up to $15,000, this interactive app gives your participants rapid access to practical information about your event, including the program, list of participants, speaker list and bios, floor plans, sponsors, and more. With free wireless Internet available throughout the Québec City Convention Centre, participants can quickly and easily access all the essential information hosted on Cumulus using any smartphone.
Interested? Have questions? Contact Philippe Dupont, Director, Sales and Business Development, at 418-649-5226 or at 1 888 679-4000, ext. 5226.
Make the most of your event with webcasting. Offered by our partner Encore, webcasting is used to broadcast multimedia content (either live or deferred) on the web. This increasingly popular option increases your audience and lets you make conference presentations available to future viewers.
Interested? Have questions? Contact Philippe Dupont, Director, Sales and Business Development, at 418-649-5226 or at 1 888 679-4000, ext. 5226.
The Québec City Convention Centre offers an extensive network of digital and static display and signage options to enhance your event’s visibility. The network can be used to broadcast directions, information, images, videos, promotional material, and more. Versatile, the Convention Centre’s display network provides promotional space to your sponsors as an added source of revenue for your event. Video walls and screens located throughout the Convention Centre are a great advertising opportunity and represent a fantastic source of revenue thanks to sponsorships.
Steering attendees and visitors to their activities is easy with our dynamic signage system. We’ll upload your information and images and program them at no charge to appear on our HD screens according to your event schedule, giving attendees and visitors a handy way to check the program and timetable. For a nominal fee we can personalize screens with your organization’s logo and broadcast videos.
Our giant, adaptable video walls and 65-inch screens are perfect for sharing visual content during events. Choose from a variety of visual display options, including full-screen images, logos, selected videos, live conference feeds, and more.
Have you thought of selling advertising to your partners? This is a great way to boost revenue sources for your event!
The Québec City Convention Centre also offers spaces for large format color banners to increase your event’s visibility. Create a striking effect inside and outside with banners strategically place around the Convention Centre. Be bold! Our team will help you realize your most anything but conventional ideas with custom made solutions. Our specialists will take care of production and installation. We offer flexible turnkey packages with our trusted partner, Turgeon Lettrage.
Businesses, merchants and organizations
Do you wish event attendees could learn more on your business, your services and your products? Our flexible digital signage network provides a variety of solutions for advertising and video streaming. You can even opt for large-format displays in the Convention Centre’s spaces with our banner solutions.
Contact our Director of Customer Care, Caroline Bérubé, at 418 649-7711, ext. 4081 or 1 888 679-4000, to learn more on our advertising opportunities.
Unlike a unicorn, our free Wi-Fi is not a myth! There is simply no equal to our free high-speed Wi-Fi.
· 15 Mbps connection
· Unlimited data transfer
· $0
Our free Wi-Fi is stronger, better and more powerful than anything you’ve encountered so far in a meeting venue. It’s your new and improved event reality when you choose the Québec City Convention Centre.
We offer wall-to-wall Wi-Fi free of charge at all times throughout our facility. Coverage is available in every room and common area, with absolutely no dead zones.
Your delegates will enjoy an easy and powerful Internet experience like never before.
Encore is our trusted exclusive partner for made-to-measure Internet and equipment rental. Their team will help you target your wired Internet needs, create private internal networks (VLAN), or rent computer equipment.
· Full onsite inventory.
· Brand-name and quality computer equipment rentals.
· Turnkey solutions for event offices, training rooms, trade show booths, and Internet cafés.
· Qualified technicians for assistance.
For more information, contact Encore at 418 649-5226 or at Corine.pepin@encoreglobal.com
There’s a one stop shop for everything you and your participants need. Looking for business services? Tourist information? A gift shop? Just head over to our Concierge Desk You’ll be glad you stopped by. And if you don’t find what you’re looking for, we’ll do our best to find it for you.
Contact our Concierge Desk at any time leading up to your event to let them know what you’ll need. Our concierge, Marie-Claude Rhéaume, will make your event planning that much easier by:
Also available: poster printing, cellphone charging stations, stationery items, and other convenience products.
Have large volumes of materials to print for your event? Poster session, conference program and much more; we’ll take care of it with our partner, Planète multi-Services. Plan all your printing needs!
Want large format colour banners to increase the visibility of your event? We also offer flexible turnkey printing packages through our partner, Turgeon Lettrage.
Concierge extraordinaire
Marie-Claude Rhéaume
Phone number: 1 888 679-4000 ext. 5205
The Québec City Convention Centre likes to offer every visitor a welcome commensurate with the city’s reputation for fine hospitality. You’ll find friendly, bilingual members of our professional reception team on hand throughout the Convention Centre to direct attendees and visitors to their activities and answer any questions they may have. This service is offered free of charge courtesy of Mérici, our official partner for greeting services.
In addition to the reception staff included in our basic rate, you can request additional staff for specific events or short term needs. Our qualified personnel can welcome guests to an evening or exhibition, help with registration or ticket services, staff cloakrooms, handle crowd control, fill gift bags, or help with other tasks,. We’ll draw up a customized service offer based on your specific needs.
We host highsecurity events and offer close protection services for highprofile guests, as well as crowd and demonstration control. Your attendees can go about their business without any concerns, secure in the knowledge that they are in a highsecurity setting. Commissionaires Québec, our official security partner, provides efficient, discreet protection as well as comprehensive medical assistance. Onsite, you’ll find an infirmary and all the necessary medical equipment, such as EpiPens and semi-automatic defibrillators. In addition, all security personnel are certified first responders.
If you need additional security personnel to guard rooms, control access, protect high-profile guests, or install additional surveillance equipment, just let your event coordinator know.
Make life easier for your exhibitors, sponsors speakers and poster session presenters. Our accredited partners Dolbec International et ConsultExpo offer streamlined shipping and customs services to simplify the customs process for conventions, meetings, trade shows, and more.
To optimize your shipping logistics, our trusted partners gather your event materials locally to ensure not only the coordination of pick-ups and deliveries for your exhibitors, but also those for your partners. Simplify event planning by choosing one of our partners services. This service makes your job a whole lot easier and lets you set an optimal schedule for deliveries to the Québec City Convention Centre.
Our partners also offers North American and international (air and sea) shipping services.
Reassure your exhibitors and participants about customs and clearance procedures for your event. Our trusted partniers can help you register your event with the Canada Border Services Agency so that your exhibitors, sponsors, speakers and poster session participants can qualify for duty and provincial sales tax exemptions on materials they import for the convention (some restrictions apply). Once the goods arrive in Canada, they’ll move smoothly through customs without delays.
For questions, contact Nathalie Loiselle, Head of Exhibitions, at 418 649-7711 or at 1 888 679-4000, ext. 4384.
Health and Safety Measures for Your Events
Hygiene. Health. Safety. These three words are extremely important for us at the Québec City Convention Centre. However, these three words are not new to us as we have always been committed to surpassing the highest standards in health and safety.
Our Health and Safety Plan, approved by the Province of Québec’s health authority, details the measures we have put in place to ensure that our clientele, visitors and staff are protected. We will never say it often enough: your well-being is our top priority!
Starting July 18, 2020, if you are attending an event at the Québec City Convention Centre, you will have to:
Overview of Our Sanitary Measures
We’ve upgraded the building and provide optimal housekeeping
Comfortable and reassuring spaces
Prevention measures
Redesigned food services, but still just as safe
Effective visuals and communication
Healthy staff
Your Safety: Our Top Priority
When you visit the Québec City Convention Centre, you enter an environment that is as safe and healthy as possible. Your safety is the absolute top priority for all of our teams. Any event attendee, exhibitor, supplier and staff member can rest assured knowing that our sanitary measures and operations have been reviewed to ensure they go beyond the standards established by the Québec Government. We can count on our extraordinary cleaning and maintenance team that contribute to our reputation for excellence!
Cleaning and Maintenance: Essential Services
At the Québec City Convention Centre, we have the BEST cleaning and maintenance team around!
These professionals—who are anything but conventional—work very hard to keep our Centre safe. As they clean and push their chariots around, you can see that they love their work. They always have a smile on their faces. We are so proud of the quality of their work. Gone are the days that women and men who were part of cleaning and maintenance teams were relegated to doing their work as discreetly as possible. Today, cleaning and maintenance are essential services! We want to see them everywhere! For our partner, GDI Services aux immeubles, which spearheaded the Propreté en santé initiative, these technical cleaning experts do not clean for appearances. They clean to keep people healthy!
Contact our anything but conventional team. 
