{"id":7609,"date":"2021-10-25T13:30:00","date_gmt":"2021-10-25T17:30:00","guid":{"rendered":"https:\/\/www.convention.qc.ca\/general-en\/congres-annuel-fqm-marque-retour-grands-evenements-quebec\/"},"modified":"2023-03-24T14:02:30","modified_gmt":"2023-03-24T18:02:30","slug":"congres-annuel-fqm-marque-retour-grands-evenements-quebec","status":"publish","type":"post","link":"https:\/\/www.convention.qc.ca\/en\/case-studies\/congres-annuel-fqm-marque-retour-grands-evenements-quebec\/","title":{"rendered":"The FQM\u2019s Annual Congress Marks the Return of Major Events in Qu\u00e9bec City"},"content":{"rendered":"
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In September 2021, the Qu\u00e9bec City Convention Centre hosted the 79th annual congress of the F\u00e9d\u00e9ration qu\u00e9b\u00e9coise des municipalit\u00e9s (FQM), a major gathering that presented the challenge of ensuring compliance with all applicable health measures without hampering the positive experience of participants. This event was the Convention Centre\u2019s very first when it opened in 1996, and 25 years later, it marks the relaunch of major events in Qu\u00e9bec City. The 2021 edition, organized in close collaboration with the Province of Qu\u00e9bec\u2019s health authority, required hard work over several months and proved to be a success.<\/p>\n<\/div><\/div>\n\n

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Anything but conventional support<\/h2>\n<\/div><\/div>\n\n
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At the beginning of the pandemic, the Convention Centre was quick to equip itself with a\u00a0health measures guide\u00a0to ensure everyone\u2019s safety. At the same time, in order to closely follow the development of the situation, staff members quickly familiarized themselves with all the rules to follow in order to provide guests with the best possible support for their events.<\/p>\n<\/div><\/div>\n\n

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It was in June 2021 when the F\u00e9d\u00e9ration qu\u00e9b\u00e9coise des municipalit\u00e9s formalized its decision to hold its annual convention at the Centre. The provincial government relaxed some of the restrictions over the summer to allow events for up to 250 people. After the 2020 edition\u2019s cancellation, FQM participants and delegates were eager to meet in person.<\/p>\n<\/div><\/div>\n\n

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\u201cThe health guidelines have changed a lot, and positively so, in the time between signing the contract and the event, which enabled us to develop a concept that could accommodate as many people as possible while complying with the Province of Qu\u00e9bec\u2019s health authority,\u201d<\/em> said Ms. Caroline B\u00e9rub\u00e9, Customer Care Director at the Convention Centre.<\/p>\n<\/div><\/div>\n\n

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The FQM opted for an event in which participants would be separated into three \u201cbubbles\u201d of 250 people. The Centre team therefore developed circulation plans and routes so that these three bubbles were independent of each other in the building, but aligned with the daily programming of workshops and each room\u2019s specific needs.<\/p>\n<\/div><\/div>\n\n

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\u201cUsually, the FQM uses the entire Centre for its event and hosts nearly 2000 people. For this edition, the Centre was once again fully used, but by 750 people, because of the physical distancing measures and the circulation plans,\u201d<\/em> explained Ms. St\u00e9phanie Verret, Event Coordinator.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n

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A well-contemplated concept in compliance with current health measures<\/h2>\n<\/div><\/div>\n\n
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Even developing the FQM congress program required the Convention Centre team\u2019s almost constant support, because the \u201cthree bubbles\u201d concept required more logistics than usual, a bit like three conferences had to be organized within one. Activities were planned, included a recognition gala, training sessions, conferences, workshops, networking opportunities, meals, and coffee breaks.<\/p>\n<\/div><\/div>\n\n

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\u201cThe Centre\u2019s team had never been so involved in the programming and content of an event, always striving for the best proposals for rooms and routes in the building, and according to the changes in customer needs in the time leading up to their convention,<\/em>\u201d<\/em><\/strong> said Ms. B\u00e9rub\u00e9.<\/p>\n<\/div><\/div>\n\n

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In fact, we had to think about the needs in terms of participant registration and reception, equipment management, cleaning of the premises, audiovisual services, and meal services. A lot of additional labour was therefore to be considered.<\/p>\n<\/div><\/div>\n\n\n

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\u201cTo support the Centre\u2019s reception staff, the FQM found about 30 more volunteers to handle the registration and reception. Each of them had the scenario\u2019s plans and summaries, so everyone had the right tools in hand to make it work,\u201d<\/em>\u00a0added Ms. Verret.<\/p>\n

The President of the 2021 Congress, Mr. Martin Dulac, the FQM\u2019s Administrator and Mayor of McMasterville, spoke about this:\u00a0\u201cWe leveraged more staff than in past years and there was also a lot of thinking around mealtimes and delivering speeches. The Convention Centre teams played a major role in organizing our congress despite the many challenges we faced in this particular situation. We felt that the Convention Centre staff had a genuine willingness to help us make our event a success.\u201d<\/em><\/p>\n <\/div>\n \n <\/div>\n <\/div>\n \n

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Caroline B\u00e9rub\u00e9 added other examples:\u00a0\u201cFor the audiovisual portion of the event, the technical team of our partner\u00a0<\/em>Encore Canada<\/em><\/a>\u00a0included over 40 people, unlike the usual 10. Important logistics also had to be considered in terms of coffee breaks and meal services. For this, our food partner\u00a0<\/em>Capital HRS<\/em><\/a>\u00a0scheduled more team leaders and room supervisors. They were all very excited to get back into the race with this first big event.\u201d<\/em>
<\/em><\/strong>
The staff\u2019s versatility and\u00a0dedication<\/a>, in addition to the\u00a0flexibility<\/a>\u00a0of the rooms\u00a0demonstrate that you can host all types of events at the Qu\u00e9bec City Convention Centre during a\u00a0pandemic or any other time. In the case of the FQM congress, each step of the event\u2019s design was consistent with the health measures in force.<\/p>\n<\/div><\/div>\n\n

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\u201cYou can certainly say that the FQM had prepared its participants well by communicating the scenario to them in advance, so that they had all the necessary information and understood the event\u2019s concept. On site, the master of ceremonies reminded everyone of the health guidelines, which created a feeling of security. It\u2019s important to us that visitors feel safe when they come to the Centre,\u201d<\/em> stated Ms. B\u00e9rub\u00e9.<\/p>\n<\/div><\/div>\n\n

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Banquet room in setup<\/figcaption><\/figure>\n<\/div><\/div>\n\n
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Ensure everyone\u2019s safety, with ease and consistency<\/h2>\n<\/div><\/div>\n\n
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From day one of the FQM congress, the Convention Centre staff stood out in the way they greeted visitors and provided directions, all in a safe space that was perfectly adapted. The participants greatly appreciated this warm and human touch.<\/p>\n<\/div><\/div>\n\n

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\u201cDespite the complexity associated with the logistics of the three bubbles and the circulation routes, the delegates appreciated the support provided by the Convention Centre staff. There was always someone available to direct people to the right place, which was very reassuring. The FQM is very proud of the success of its event, and this is in part thanks to the possibilities and quality of the room layouts given the health measures in place. Our members felt safe throughout the congress,\u201d<\/em> added Mr. Dulac.<\/p>\n<\/div><\/div>\n\n

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We can say mission accomplished for the F\u00e9d\u00e9ration qu\u00e9b\u00e9coise des municipalit\u00e9s\u2019 79th annual congress. The Convention Centre is more than ready for the relaunch of major events in Qu\u00e9bec City and business tourism.<\/p>\n<\/div><\/div>\n\n

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\u201cWe\u2019re happy to see that the situation and the guidelines are improving for the event industry. We want the organizers to return and, above all, to feel confident when they do business with us,\u201d<\/em> said Ms. B\u00e9rub\u00e9.<\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"This event was the Convention Centre\u2019s very first when it opened in 1996, and 25 years later, it marks the relaunch of major events in Qu\u00e9bec City.","protected":false},"author":5,"featured_media":7594,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[478,479],"tags":[],"class_list":["post-7609","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-our-events"],"acf":[],"yoast_head":"\nThe FQM\u2019s Annual Congress Marks the Return of Major Events in Qu\u00e9bec City | Qu\u00e9bec City Convention Centre<\/title>\n<meta name=\"description\" content=\"This event was the Convention Centre\u2019s very first when it 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